AI-Integrated · Healthcare
A support copilot that answers from the company's own knowledge
- -62%
- First-response time
- 100%
- Answers with citations
- 0
- Tools to switch between
Support agents were losing hours hunting through scattered docs, wikis and old tickets to answer patients — and answers were inconsistent. We built a retrieval copilot that answers from the company's own knowledge, always with citations, wired directly into the helpdesk they already use. Crucially, it's backed by an evaluation harness so quality is measured, not assumed.
Challenge
Support agents spending hours hunting through scattered docs to answer patients.
Solution
A retrieval copilot with evaluation harnesses, wired into their existing helpdesk.
Result
First-response time down 62%, with grounded, cited answers.
Have a problem worth
solving well?
Tell us what you're building. We'll tell you honestly how we'd approach it, what it takes, and whether we're the right team for it.
info@aurenstudios.com